Refund policy
At truesnpolos, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer hassle-free returns and refunds within 30 days of purchase. To ensure a smooth process, please follow the steps below:
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Submit a Return Request: Before returning any item, you must submit a return request. Please contact our customer service team at [truesnpolos@gmail.com] with your order details and reason for return. If your return request is approved, you will receive instructions on how to proceed with the return process.
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Return Conditions: Items must be returned in their original condition, unworn, unwashed, since the purchase. Returns must be initiated within 30 days of purchase.
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Refund Process: Refunds will be issued to the original payment method within a few days after we receive and process your return.
- 1:1 Policy: Every Item is unique and returns can't be swapped out for different polos or sizes.
Please note that we reserve the right to refuse returns that do not meet the above conditions.
If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact us. We're here to help!
